Shipping & Return Policy

For U.S. Customers – The David Alan Collection

The David Alan Collection is a unique gallery offering modern heirloom-quality wood furniture, custom slab tables, artisan jewelry, and rare antiques. Our policies reflect our commitment to outstanding service, craftsmanship, and customer satisfaction, in line with the practices of premium galleries and boutiques.

Shipping Methods & Delivery

Domestic Shipping Only

We currently ship within the United States only. International shipping is not available at this time.

Standard Shipping (Small Items)

Jewelry, accessories, and other small items are shipped via trusted parcel carriers such as UPS or FedEx. These include tracking and insurance. In-stock items typically ship within 1–3 business days and arrive 3–7 business days after dispatch. Expedited shipping may be available upon request for an additional fee.

Freight Delivery (Furniture & Large Pieces)

Larger pieces such as furniture or custom slab tables are delivered through specialized freight services. Standard service includes curbside delivery—your item is delivered to your front door or driveway. If you prefer in-home placement and packaging removal, White-Glove delivery can be arranged for an extra charge.

For unusually heavy or unique items, additional shipping arrangements may be required. This will be noted on the product page, and our team will coordinate a delivery schedule that works for you.

Important: Please inspect all freight deliveries upon arrival. If there is visible damage to packaging or the item, make a note on the delivery receipt before signing.

Shipping Costs

Shipping charges and any optional White-Glove service fees will be shown at checkout or quoted during the purchase process. All shipments are insured for their full value. Please note: original shipping costs are non-refundable once an item has shipped, except in cases of transit damage or fulfillment errors.

Processing Times & Lead Times

In-Stock Items

Orders for in-stock items are processed and shipped within 1–3 business days. Tracking information is sent via email once your order has shipped. Parcel orders generally arrive within a week, while freight shipments may take 1–2 weeks depending on carrier availability and delivery distance.

Custom & Made-to-Order Pieces

Many of our pieces are made to order—particularly slab tables and commissioned woodwork. Estimated build times are shown on each product page (typically several weeks), but actual production times may vary due to the artisanal nature of the work.

Once production begins on a custom piece, the order cannot be canceled or refunded.

Delays

If any delays occur due to high order volume, weather disruptions, or supply chain issues, we will notify you promptly.

Return Conditions & Eligibility

We want you to love your purchase. If you’re not completely satisfied, most eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • You must contact us within 14 days of receiving your item.

  • Items must be in original, unused condition, with no signs of wear, damage, or alteration.

  • All original packaging and accessories must be included.

Returns that are missing components or show signs of use may be denied or issued a partial refund.

Non-Returnable Items

  • Custom-made items crafted to your specifications (e.g., custom slab tables, resized or specially made jewelry)

  • Items marked as “Final Sale,” clearance, or floor samples

However, if a custom or final-sale item arrives damaged or defective, we’ll work with you to repair or replace it.

Return Shipping

If the return is discretionary (not our fault), the customer is responsible for return shipping and insurance. If we sent the wrong item or the item was damaged in transit, we’ll provide a prepaid return label or coordinate a pickup.

Please use the original packaging if possible, and pack securely. Items damaged during return transit may not be eligible for refund.

Return Process

  1. Contact us at 858-481-8044 or email davidalancollection@gmail.com within 14 days of delivery.

  2. Include your name, order number, and reason for return.

  3. Our staff will confirm eligibility and issue a Return Authorization (RA) number along with return instructions.

  4. Clearly include the RA number inside the box or on the label.

Refunds

Once the item is received and inspected (within 2–3 business days), we will notify you of the result. If approved, your refund will be processed to the original payment method.

  • Refunds cover the item price only (excluding original shipping), unless the return was due to damage or error.

  • Please allow 7–10 business days for the refund to appear on your account after processing.

  • If we identify new damage or missing parts during inspection, we’ll reach out to find a fair solution.

No restocking fees are charged if the item is returned in original condition within the allowed timeframe.

Damaged or Incorrect Items

Please inspect your items upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours.

For freight deliveries, note any visible damage on the delivery receipt—or refuse the delivery if the damage is significant. Contact us immediately so we can arrange a replacement or refund.

We may request photos of the damage for claims purposes. Return shipping will be covered by us in these cases, and we’ll either send a replacement or issue a full refund, including any original shipping fees.

Need Help?

Reach out to us anytime at:
📞 858-481-8044
📧 davidalancollection@gmail.com

Our team is here to ensure a smooth experience from order to delivery. Thank you for choosing The David Alan Collection.